Payments can be made via the website, zelle, venmo, cashapp, paypal, and invoice. PLEASE NOTE: Sophistique Graphics LLC has the right to change the pricing on any service at any time. All pricing will be made known upfront before booking a service and remains valid throughout the current service.

Sophistique Graphics LLC does not provide refunds for any design services under any circumstance once design work has started. Unfortunately, when a design project starts and design time has accumulated, refunds are no longer applicable. Deciding to move forward with another business or having buyers remorse is not a suitable means for a refund. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 3-5 business days may be needed because there may be revisions that need to be done. ​

Draft images of ANY kind are only used for approval. They are not to be manipulated, copied, or taken for personal use. ALL drafts are property of Sophistique Graphics, LLC. For all projects done by Sophistique Graphics LLC, there is a two (2) free revision limit. After three revisions, any additional revisions will be $15.00 each. For larger-scale projects such as packages or web design, the revision limit is four (4). This is to ensure that you receive your project(s) within the set turnaround time and to ensure a steady workflow. You must reply to emails/messages that contain drafts within 24 hours, to ensure that revisions can be completed and sent back to you in an appropriate amount of time. If you do not respond to an email/message containing drafts within 24 hours you will be moved back into the queue of orders and your order will be completed at a later time as it fits in my schedule. ​

Our ability to complete a project on time depends on everyone's ability to stick to a timeline. If a project pauses for more than 10 business days, we charge a restart fee ($40) to pick up where we left off. If client deadlines are more than 10 business days late, the Restart fee will be sent, and work will commence once that fee is deposited. We take our own project deadlines seriously, and our clients need to have the same level of commitment to their project for it to run smoothly and be successful.

Our goal is to offer you the best shipping options, no matter where you live. All orders are processed immediately after the order is placed. We cannot cancel orders after they are placed. Sophistique Graphics items are custom-made to order. Normal processing/shipping time is 3-5 business days. Due to Covid-19 please allow up to 7-14 days. All orders are shipped via USPS or UPS. PLEASE NOTE: Sophistique Graphics is not responsible for orders lost, mishandled, or misplaced by USPS. Pre-Orders will be processed within 7-14 business days. Please plan accordingly. If you are using the Cash App or PayPal options, please ensure that the shipping address is correct prior to checkout. Once your order has been shipped and has arrived at USPS or UPS, please refer to your tracking number and contact them directly for updates.

All t-shirts and hoodies/sweatshirts are unisex (unless requested differently), which means they may run larger and, in some cases, semi-fitted. ALL customers are responsible for reading the product descriptions and reviewing size charts prior to purchases. ALL figures and sizes are different. Therefore, sizes are NOT guaranteed. If you need additional help with your order please email: sophistiquesc@gmail.com

Due to COVID-19, all items are final sale. We are unable to return or exchange any item for any reason. If you are not satisfied with your item, you may contact us via email within 3 days of receiving it for a credit, ONLY. Thank you! Orders cannot be canceled once they are placed. If you placed an order and find that you made an error after submitting it, please email us immediately at sophistiquesc@gmail.com.

We do take color requests. However, all items that are listed on the website are currently in stock. Limited edition t-shirts and one-day sale color combos are not guaranteed to restock. Please continue checking back and subscribing to our email list to be notified of exclusive color release dates! Please email us at sophistiquesc@gmail.com and we can help you further find what you are looking for.

The regular turnaround time is 10 business days. Business Days do not include weekends and national holidays. Regular revision time can take an additional 3-5 Business Days. Rush orders vary whether it's 2 business days/2 week turn around please reach out for an approval on all rush requests. PLEASE NOTE: Sophistique Graphics LLC does not currently offer any printing services, ONLY digital designs.

Due to the nature of the services offered, all services are non-refundable. You are agreeing to this policy when you purchase on sophistiquegraphics.com. ​

Sophistique Graphics LLC stands by a "No disturb" clause, during the design process it is important for the client to understand that the designer works best in a non-disturbance atmosphere. You will receive your first preview on the 10th business day when your order is due (for regular orders) ​

We 100% recommend waiting until you have all the details for your design before booking, it makes the process flow and eradicates extra revisions. However, we offer a 30 min consultation that can help you develop brand ideas. See our service page for booking.

Each finalized project will receive a PNG, PDF and/or JPG file. All other file types (Ai, PSD, Tiff etc..) are available upon request for an additional fee of $15 for each design.